Manulife Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

This position will collaborate with the Finance Center of Excellence (COE) teams on the delivery of standardized processes using strategic tools (Anaplan, Alteryx, PowerSuite). This role will also manage the Finance billing/invoicing SSC teams in the transformation journey towards its target operating model.

Responsibilities:

• Collaborate with Finance COE teams and provide governance in the delivery of strategic projects.

• Provide timely, accurate and insightful dashboards to facilitate business review meetings and drive necessary decisions.

• Partner with Finance COE teams, including BU partners, to identify painpoints and address issues.

• Act as process owner of the billing/invoicing SSC team. Lead the team and manage end-to-end processes including: (a) Onboarding of new vendors; (b) Reviewing vendor contracts to ensure appropriate approvals and billing rates; and (c) Timely and accurate encoding of billing/invoices.

• Maintain up-to-date records of all invoices and provide regular updates to stakeholders. Identify billing/invoicing process improvements and efficiencies.

Special Projects

Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The role will be responsible ad-hoc projects as required by senior management pertaining to the introduction of new services, products and processes designed.

Qualifications

• University Business Degree and/or recognized accounting designation (Chartered Accountant or CPA);

• 5+ years of progressive accounting operations, financial reporting and project management experience (BPO industry experience is preferred

• Prior experience of managing shared services/offshore team is an advantage

• Excellent analytical and problem-solving capabilities

• Advanced Excel skills and experience with automation tools / applications (PowerBI, Anaplan, Alteryx)

• Self-starter, detail-oriented, willingness to take ownership and accountability

• Able to cope in a fast paced and dynamic work environment, with the mindset of continuous improvement and aiming for excellence

• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments

• Strong relationship management skills to build enduring and productive alliances across matrix organizations.

• Experience in partnering with a diverse team located in multiple locations and time zones.

• Strong presentation, influencing and negotiation skills across the organization to effect change.

• Professional attitude and client service orientation.

• Collaborative and results-oriented.

• Ability to work independently or willing to collaborate with other teams for project with huge benefits.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .